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FAQS

We know you might have some questions for us, so we’ve tried to answer the most common ones here:

Q: How can I pay for my Baan Ping Tara villa?
A: You can pay with credit cards directly on our website via the secure server (128 bit SSL) or through Paypal, using the link shown after you select your dates and villa.  We accept Visa, Mastercard and JCB without any additional fees. We do not maintain your credit card details and all transactions are done using the most secure encryption available.

Q: I am arriving at the Krabi Airport (or bus station or pier). How do I get to Baan Ping Tara?
A: We can come and get you. When you book your accommodation on our site, you can select the option to pay for a meet and greet service at the Krabi airport, bus or pier. Airport transfers are 700 Thai Baht per trip for up to 4 passengers. Transfers from the Krabi bus station or pier are 600 Thai Baht per trip. Select the appropriate transfer two times if you require return transfer as some people fly in and take a boat or bus for onward travel. Kindly provide us your arrival flight details in the comments section when you book. 

Q: How will I get around while I’m at Baan Ping Tara?
A: We know you want the freedom to do what you want, whenever you want while you stay with us. Most hotels provide a complementary tuk-tuk.  What you’ll probably find out later is that it usually only operates in the daytime and only goes to Ao Nang beach and not the beautiful and less crowded other beaches in the area….what about getting to the markets and all the possible sightseeing? Rather than provide a shuttle which you share with other guests, waiting for it to be available; Baan Ping Tara provides our guests with their own scooter, helmet and detailed map. They are fully automatic, fun and easy to drive.  We will happily give you a quick lesson. If you would rather not drive scooter, we can provide one complementary return shuttle trip per day per villa to Ao Nang or the area beaches.  We can also put you in contact with local tuk-tuk and taxi drivers or car rental; although you will have to pay for that.

Q: How close is Baan Ping Tara to the beach and shops?
A: We are located in between Ao Nang Beach and Klong Muang Beach; both are approximately 8 minutes by road from Baan Ping Tara. Nopparatara Beach and Long Beach are even closer. Shops and restaurants are a short scooter ride away; you’ll generally stock up on your way to or from the beach.

Q: When I have a question about the Villa, who do I ask? What about if I am on my scooter and need directions or want to find a good restaurant or shop?
A: We’re here to answer your questions promptly. That’s why we loan you a complementary dual SIM smart phone. You can keep your home SIM and our local SIM in the same device. Call us and we can either come over to the villa and see to your problem personally or we can give you directions over the phone, travel advice or even translate from Thai to English.

Q: I’m going to stay at Baan Ping Tara for two weeks, where can I do laundry?
A: Each Baan Ping Tara villa has its own washing machine which is free to use. Bring your own detergent or you can purchase it here for a nominal price. Otherwise, give us your washing and we’ll take care of it for 50 Thai Baht per kilogram.

Q: Can I find any foreign channels on TV in Thailand?
A: Each villa has a 48” LCD TV with a comprehensive satellite package available with all kinds of movie, sport, news and familiar programs. Have a look at the channels at: http://truevisionsgroup.truecorp.co.th/channellineup_web/6

Q: How can I stay connected online while at Baan Ping Tara?
A: Our high speed Wifi covers your villa inside and out. We can also show you how to get affordable internet access on the free dual SIM smart phone we lend you too; handy when you’re away from the villa. 

Q: What about details such as the dates we want to do different tours, meals we want delivered when we arrive or pre-arrival grocery shopping; how can we organize this ahead of time? 
A: We’re here to make your trip one to remember.  Ask questions and provide details as you think of them either before, during or after booking and we can make your requests happen. Tell us what kind of activities you are interested in (see our Villas page) and we’ll give the details. We can email you our menu and prices if you want food delivered on the day you arrive.  Alternatively, give us a list of food and beverages you would like pre-purchased. We’ll go grocery shopping for you for a cost +15% fee, (minimum of 150 Thai Baht).

Q: Is Baan Ping Tara suitable for small children? 
A: We absolutely love children and you’ll find most Thai people will adore yours too.  Please consider that each villa has a private 6m long pool with a 1m deep shallow end containing a 0.5m deep bench and no security fence or wall to separate it from the terrace. Supervision and care are equally required if you plan to travel by scooter with your children. If you are a novice driver, it is not recommended to do so with children under the age of ten.

Q: I’m travelling with a baby; do you have a cot and high chair?
A: Yes, please tell us before you arrive and we’ll prepare a cot and high chair free of charge. Sorry, we don’t supply strollers.

Q: I may want to cook from time to time, are your kitchens equipped?
A: Our western kitchens are well stocked. A gas range, full sized fridge, microwave oven, pots and pans, dishes, cutlery, glasses, coffee maker, toaster, etc. most things you would expect to find in a western kitchen.

Q: Is it safe to drink the water in Ao Nang, Krabi?
A: We don’t recommend drinking the local tap water so we have installed a filter system containing five separate filters in each villa which not only provides safe, clean water; it tastes good too.

Q: Do I need to bring towels for the beach?
A: No, we provide you with a towel for your bathroom and a separate towel for the pool or beach. 

 
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